news

December 2007

 

 

Festive Tips for Negotiators

 

Charlie Woods comes on board

 

Mediation: Good for Business

 

Another milestone passed

 

Mediation Training: Early Bird discount 

 

Scottish Civil Courts Review

 

Historic debate in the Scottish Parliament

 

News from Abroad

 

Mediation Institute of Ireland Conference



Festive Tips for Negotiators

 

  • Pause before responding in difficult situations
  • Assume that everyone means well and is doing the best they can
  • Remember that the way someone behaves is not necessarily who they really are
  • There are many sides to most stories – theirs is usually as valid as yours
  • What we intend to communicate and what others hear may be quite different
  • Don’t believe everything you think!

 

Charlie Woods comes on board

 

Charlie Woods, until recently Director of Strategy and Chief Economist at Scottish Enterprise, has teamed up with Core as an associate to develop Core’s strategy of taking the idea of mediation and mediation techniques into the corporate and public sectors, with the target of helping business partners and contractors to collaborate more effectively in commercial arrangements, joint ventures and other enterprise partnerships.

 

This initiative builds on the growing recognition that the use of a third party to facilitate delicate discussions and negotiations offers significant added value in many business situations.

 

Click here to read more and here to read the Scotsman’s report.

 

Mediation: Good for Business

Recently announced figures indicate that commercial mediation has saved businesses £6.3 billion in the UK since 1990 in avoiding wasted management time, damaged relationships, lost productivity and legal fees.

By achieving earlier resolution of cases that would otherwise have proceeded through litigation, it is estimated that, looking ahead as the use of mediation expands, the commercial mediation profession will save business in excess of £1 billion a year. 

The total value of cases mediated each year is approximately £4.1 billion. Since 1990, the total value of mediated cases is estimated to be £23.5 billion. (Source: CEDR)

Supporting these findings, the law firm Herbert Smith has recently published the results of research into how large organisations across a range of industry sectors, including BP, RBS, GE, KPMG, Royal & Sun Alliance and Virgin, are using “ADR”.

 

Those businesses which use early case assessment and systematic management of disputes, including mediation, as central to their dispute resolution culture achieve greater savings in external costs and in management time spent on dispute resolution.  Mediation was overwhelmingly the most frequently used “ADR” process.

 

For more information contact Alexander.Oddy@herbertsmith.com or click here to view.

 

Another milestone passed

 

Core is now well past its 200th mediation, signalling the continuing expansion of the use of this process.

 

Core mediators have been engaged in a total of over 275 days of mediation, the majority in the past two years.

 

Recent examples include:

  • differences in a multi-million pound family business
  • a long-running agricultural agency dispute
  • differences between sporting governing bodies
  • breakdown in relationships among senior executives and academics in educational institutions
  • claims and counter-claims arising out of a house-building project
  • succession in an international family business
  • claims of professional negligence and misconduct directed against solicitors
  • board level disputes about intellectual property and shareholdings in a business start up
  • management difficulties in a local authority
  • allegations of discrimination and bullying at work and
  • contractual complications in an iconic construction project.

 

Dealing with a difficulty early is usually to be preferred over long-running and sometimes polarising unresolved differences. Many of Core’s recent mediation experiences have been of the Nip it in the Bud variety: early and effective intervention to prevent escalation.


Senior mediator John Sturrock, a veteran of over 100 mediations, was recently ranked by Chambers Guide in Band 1 of the Best of the UK Mediators, identifying him as one of the 10 leading mediators in the UK.

 

Pamela Lyall’s reputation as Scotland’s senior female mediator, with over 50 mediations under her belt, continues to grow and she is much in demand now in a variety of difficult matters. Alastair Kelly, Hugh Donald and Judith Scott have all recently been engaged in challenging mediations.

 

Mediation Training:

 

Dates announced for Core’s next flagship Mediation Training Course – limited places are already filling

 

Ø              Module 1: Dealing with Differences and Disputes using Mediation

          25 - 28 March 2008

 

Ø                  Mediator Assessment Module (Optional)

30 April and 1 – 2 May 2008

**Discounted Early Bird rate available if both modules booked and paid for by 31 December 2007**

Click here to read more and for information about registration before the expiry of the Early Bird deadline

 

“I am now converted to mediation as a fantastic means of enabling people to see solutions where they could not.”

 

Scottish Civil Courts Review

 

The review group’s consultation paper has recently been issued and was formally launched at a conference addressed by the Group’s chairman, Lord Gill.

 

The topics addressed are wide ranging and mediation is only a part of the overall picture. In the conference, 73% of the audience thought that the courts should actively encourage mediation or other methods of dispute resolution and a similar number felt that mediation should be considered at any stage in the process and would not adversely affect the development of the law and precedent.

 

The Review has been invited to consider whether greater use of mediation and other methods of dispute resolution generally would be beneficial. Apparently, “several submissions expressed some caution, with one taking the view that the benefits of mediation may have been “oversold.” Advocates for mediation say that mediation is not a panacea and that it is “underused” rather than oversold. They say that it needs to be embedded in our system so that it is available as one of the range of options open to people who are considering how to resolve their differences.”

 

The Review will consider evidence about the use of mediation and other methods of dispute resolution to assess whether, and in what circumstances, it can offer an effective complement, supplement or even alternative to litigation.

 

Click here to read the issues which the Review group suggests should be considered.

 

The consultation paper can be found at

http://www.scotcourts.gov.uk/civilcourtsreview/SCCCompleteR.pdf

 

Historic debate in the Scottish Parliament

 

In November the Scottish Parliament debated mediation and other forms of dispute resolution.  Click here to read Pamela Lyall’s article in the Scotsman and here to read the transcript of the full debate.

 

News from Abroad

 

ARLINGTON, VA – (Marketwire – November 26, 2007) – Workplace conflict is becoming increasingly costly to businesses nationwide.  Some costs are obvious, like quality problems that arise when employees act on their anger instead of acting cooperatively; or lost productivity as employees waste energy discussing office politics or choosing sides in an ongoing conflict.  Employee turnover is hugely expensive and often the result of unresolved workplace conflict.  Other costs are hidden, such as employee sabotage or the impact of conflict on decision-making.  The bottom line is that the cost of workplace conflict is much higher than most managers realize.

 

The solution to this widespread problem is simple mediation techniques that enable employees to resolve conflicts between themselves in order to maintain a harmonious and more productive work environment.  In the life of every conflict, there is a point when it’s large enough to be recognized, but small enough to be resolved.  “There’s nothing new about mediation per se,” says Dr. Dan Dana of the Mediation Training Institute International, a company specializing in mediation skills for the workplace.  “What is new is that employees and managers alike can learn simple mediation techniques in a single day that effectively resolve and even prevent most workplace conflicts.””

 

Mediation Institute of Ireland Conference

 

This excellent conference in Cork in November featured a number of key note speakers. Bernie Mayer (whose Beyond Neutrality is a must-read for those interested in the developing conflict resolution culture) spoke of the many needs that those in conflict may have:

 

to be helped to express their point of view; to redress a sense of power imbalance; to obtain more information; to be given recognition; to achieve vindication; and to achieve procedural justice in the sense of being listened to and having concerns fairly addressed..

 

He spoke of the importance of living with conflict, managing it rather than resolving it, recognising that containment may be a good thing where there is no simple solution.

 

In emphasising the place of conflict coaching, Cinnie Noble from Canada reminded us that “the illiterate of the 21st century are not those who can’t read or write but those who can’t learn, unlearn and re-learn”.

 

 

And don’t forget: 

 

“The dangers of life are infinite…and among them is safety”   Goethe

 

 

We wish you a very happy Christmas and a healthy new year. This year, instead of sending Christmas cards, Core is supporting two excellent charities, 500 Miles (www.500miles.co.uk), established by Olivia Giles and Jamie Andrew to support amputees in areas of desperate need, and St Andrews’s Clinics for Children (www.standrewsclinics.org.uk), which provides basic primary health care for mothers and children in sub-Saharan Africa.

 

 

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